Bates College Store - Return / Exchange Policy

Your satisfaction with the products we sell is very important to us. We will gladly accept returns within 30 days of purchase.

Returned merchandise must be received in new, unworn, unwashed condition with the tags still on (where applicable). If an item being returned appears to have been used, washed, worn, or exceeds the 30-day return limit, we reserve the right to deduct a percentage from the regular price. If the condition of the item is such that it cannot be re-sold, we will not be able to provide a refund nor an exchange. If you received an item that is defective, we ask that you contact us to resolve the issue within 15 days of receipt.

We offer two preferred methods for facilitating returns:

Method 1: We generate a USPS return shipping label for you

 

  1. Send an email to bookstore@bates.edu with your contact information, order number, and which item(s) you wish to return.
    1. OR: You may also reply directly to your order acknowledgement email or any of our automated emails which contain your order information. Let us know which item(s) from the list you would like to return.
  2. Once we receive your emailed request, we’ll generate and email you a USPS return shipping label.
  3. Print the label, apply it to the return shipment, and drop it off at any outgoing USPS location.
  4. Once we receive your shipment back, we will process a return to your original card and deduct the cost of the shipping label from your total refund.

 

Method 2: You ship the item(s) back to us at your expense using any carrier

 

Please ship your return to:


Bates College Store
ATTN: Returns
65 Campus Ave
Lewiston, ME 04240

 

Please include your name, email, phone, and packing list (or order number). For your protection, DO NOT include your credit card information. Once we receive the merchandise back, we will credit your original purchase method.

 

Exchanges

 

The fastest way for an exchange is to follow the return instructions above and place a new order for your desired item today. That way you’re not waiting for transit/processing times and there’s a smaller chance of your desired item going out of stock.

 

If you have any questions about this process, please contact us at bookstore@bates.edu